Sr. Analyst, Executive Experience

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $80,000 - $100,000.

Job Description

The O&T Special Support/Executive Technology department is seeking a Senior IT System Specialist, who will provide day-to-day and advanced technical support for executives in a 24/7, 365 environment.

•  Support of C-level executives with their IT needs and coordinates with other in Technology to fulfill requirements with utmost urgency, professionalism and care.
•  Provide on-site coverage during normal business hours as well as on call support which could occur before/after normal working hours, subject to the hectic travel schedule of company executives across multiple time zones.
•  Perform installation, configuration, and upgrade of desktop, mobile, telecom, network and video conferencing systems hardware and software.
•  Identify and implement procedures to limit downtime, maintain a stable technology environment for key company executives. Documents processes and monitors systems. Investigates causes, and implement solutions.
•  Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions.
•  Evaluate the configuration of desktop and other system computers and software and leads in new releases.
•  Respond promptly to key business executive requests & issues and resolves timely, accurate resolution steps to meet expectations.
•  Maintain knowledge base of relevant hardware and software applications.
•  Maintain absolute confidentiality given sensitivity of C-level/ executive context.
•  Investigate, isolate, and resolve technical problems in a timely manner and to escalate technical problems not readily resolved to the appropriate vendor/internal resources.
•  Participate in cross training and support of virtual teams.

Qualifications

• 5+ years of progressive IT experience with at least 1 year providing executive/ C-Level support (Bachelor’s or Associates's degree in Computer Science, Information Systems, or equivalent work experience).
• Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android, and Windows.
• Must be willing to obtain a CTS certification and Microsoft 365 fundamentals certification, an Azura fundamentals certification, Microsoft Security, Compliance, and Identity Fundamentals certification, and a Jamf Certified Associates certification within 24 months of hire
• In-depth proficiency with Windows and Mac operation systems, home network, and multimedia; aptitude for patience in teaching and training others on how to use systems
• Experience supporting desktop, Mac, tablet, smartphone, network, and telecom hardware.
• Business-formal attire required
• Must be able to lift 50lbs
• Able to work 24/7 to provide phone and in-person support, travel as needed on short notice, and occasionally out of state.
• Demonstrated ability to diagnose, and repair desktops, network & telecom devices, mobile devices, printers software, and hardware-related problems.
• Working knowledge of Networks, Telecom, video conferencing and production/workflow processes.
• Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
• Must demonstrate strong skills in the areas of analysis, organization and escalation.
• Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps.
• High customer focus and responsiveness. 
• Takes accountability for action items and requests even though including with requests outside of his/her di