Senior Product Manager, VPN

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About this team and role:

Mozilla’s Security Product team champions online privacy and security, rooted in the Mozilla Manifesto principle that these rights are crucial, not optional. We are seeking an experienced Senior Product Manager to lead Mozilla VPN, a trusted, audited, and open-source product dedicated to protecting users' privacy by securing their network connections. Mozilla VPN encrypts users’ data and masks their IP addresses, safeguarding their identity and sensitive information from prying eyes. Available across Windows, macOS, Linux, Android, and iOS, Mozilla VPN offers a seamless, cross-platform experience for users who prioritize privacy and security.

Are you a forward thinking product leader? Does advocating for online privacy align with your personal mission? Do you thrive in driving new product initiatives from inception to success?

Our inclusive culture values participation, innovation, and collaboration from diverse perspectives. Join us as we create robust security tools, develop web services, APIs, front-end experiences, browser extensions, and client applications.

What You'll Do:

• Define and own the product vision, strategy, and roadmap, consistently ensuring alignment with Mozilla’s goals, mission, and values.
• Gather, document, and prioritize product requirements, bringing the product vision to life all the way to the feature level.
• Collaborate with your engineering counterparts to maintain a well-balanced product backlog that aligns with the long-term vision with near-term feature development and addressing of the technical debt.
• Conduct in-depth market and competitive research to inform product decisions and uncover new growth and/or differentiation opportunities.
• Define and monitor key performance indicators to measure product success.
• Provide clear and impactful product updates to executives, ensuring organizational alignment and understanding across all levels.

What You’ll Bring:

• Passion for public privacy protection and alignment with Mozilla’s mission
• Demonstrated experience as a product manager, having worked on early-stage products
• Experience in subscription-based SaaS products and proven results in leading Product Led Growth (PLG) initiatives.
• Proven collaboration with UX and Engineering teams, guiding the software development process
• Ability to simplify complex, interconnected problems, creating clarity for your team and partners
• A track record of using a data-driven approach to identify issues, make decisions, set goals, and track progress
• Experience issuing effective communication and engagement with multiple partners, including periodic updates to Leadership
• A proven ability to work effectively and collaboratively with your cross functional partners
• Experience with data extraction and visualization tools (e.g. SQL, Looker, Excel)
• Curiosity, adaptability, and a desire to learn and develop.
• Your full and authentic self!

Bonus Points:

• MBA or relevant certification in Product Management
• Background in digital security products - preferably open-source
• Hands-on experience in running experiments, analyzing outcomes, and iterating for product improvement
• Ex