Customer Service Representative - Stockton, CA

 

 

Job ID:  507706

Non-Exempt

 

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

 

Job Summary

 

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. 

  

Job Responsibilities

 

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments 
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous manner 
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers 
• Receive, record, and route customer concerns/changes in appropriate manner 
• Answer customer inquiries and provides appropriate technical and/or product related information 
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information 
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database 
• Organize and maintain the file system; file correspondence and other records 
• Maintain working knowledge of products and/or services 
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

 

Job Requirements

 

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures

 

Preferred Requirements

 

• Experience in the construction industry is preferred