Operations & Resource Coordinator

This is not a traditional operations role focused purely on internal processes or systems. This role sits at the center of client delivery, ensuring the right people are assigned to the right work at the right time, balancing resource allocation, contractor management, and day-to-day operational coordination.

Salary $60,000 - $75,000

tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. 

You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. 

So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.

What we are looking for

This role exists to ensure the right people are in the right place at the right time so client work can move forward without delays or budget overruns. You’ll manage how talent—both contractors and full-time staff—is allocated across projects, resolving capacity conflicts and keeping resourcing aligned with demand. The role also keeps critical operational processes running smoothly, from contractor onboarding and purchase orders to operations coordination. Ultimately, the outcome is efficient, well-managed resources and streamlined operations across the region and global teams. 

What you will do

This is a hybrid role encompassing regional resource management as well as global operations coordination.   

Regarding regional resource management: this role will help to oversee resourcing across all five client portfolios, balancing contractor and full-time talent to meet project demands and budget goals. The role will support delivery teams in the daily allocation of creative and strategy resources, own contractor onboarding, and will resolve capacity conflicts as they are flagged.   

Regarding global operations coordination: this role will support PO process and alignment across all regions, will assist with the planning and execution of internal and client events, and will play a role in executive assistant activities.   

Resource Allocation   

• Support daily resourcing needs across teams in concert with delivery team members.  
• Balance contractor and full-time resources to support teams in meeting project demands and budget constraints.  
• Optimize resource utilisation by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.  
• Coordinate with direct counterpart in other region when cross-portfolio resourcing is required.  
• Monitor resourcing patterns and work with Director of Workforce Operations to support cases for hiring or long-term contractor placement as needed.   

Contractor Resourcing & Setup 

• Own all administrative components of onboarding new contractors 
• Review and approve timesheets submitted by employment agency contractors 
• Review and approve submitted invoices 
• Prepare budget reports 

Operations Coordination Support  

• User management in our project management system, Kantata. 
• Kantata client setup and management.  
• Management of user data in Kantata (including updated cost rates, etc. when applicable).  
• Ensuring client portfolio assignments are up to date. 
• Weekly time audit and follow up for completion. 
• Miscellaneous Kantata reporting in support of Workforce Operations. 

Requirements

Who you are 

• Understands how agency teams actually work and when bringing in contractors makes sense - balancing speed, cost, and quality. 
• Operationally minded and able to turn messy processes or unclear policies into simple, workable systems people will actually follow. 
• Clear, confident communicator who can connect delivery teams, leadership, and external partners without things getting lost in translation. 
• Highly organized and proactive, staying on top of details while anticipating issues before they become problems. 
• Calm and solution-focused under pressure, able to untangle resourcing conflicts or operational snags without creating friction. 
• Comfortable jumping between priorities and functions, thriving in a role where no two days look the same. 

What you will need 

• 1-3 years of experience in workforce operations, vendor management, or resourcing within a professional services, marketing, or agency environment.  
• Experience working with cont