Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)

• Runs all front office reports
• Assures that all special requests are handled in advance to assure positive guest relations
• Provides Family Style Service at all times
• May perform other duties as assigned

$18.00 Per Hour 

 

• Answers phone at control desk and processes information from all other areas of the hotel and casino
• Processes express check-outs and assures that guests receive copies of billing 
• Overseas and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
• Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statues are rectified or justified and documented assures that all vacant rooms are available for resale
• Assists the front desk management in assuring that all “walked guests” are treated in a professional manner and that all pertinent paperwork is completed regarding the same
• Assists in the check-in and check-out of guests when necessary

• High School diploma or equivalent experience required.
• One year experience in hotel reservations or front desk operations required.
• Must have excellent communication skills.
• Required to perform the customer service standards of the department. 
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
• Experience with LMS.

 

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.