Assistant Director - Office of Student Success

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Assistant Director - Office of Student Success

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Assistant Director of the Office of Academic Intervention provides operational leadership for student intervention programs, ensuring effective program management, student engagement, and retention-focused initiatives. This position supervises the Peer Mentor Program, manages the Success Hubs, organizes student success events, coordinates intervention workshops, and collaborates with campus partners to support student persistence and retention. Additionally, the Assistant Director assigns caseloads to Peer Mentors, ensures the proper implementation of intervention programs within the Learning Management System (LMS), and assists the Director in executing strategic initiatives.

Job Duties

• Reports to the Director of the Office of Academic Intervention.
• Supervises and manages the Peer Mentor Program, ensuring mentors are effectively trained, assigned caseloads, and actively engaged with students.
• Oversees the Success Hubs, ensuring they are properly staffed and providing quality support to students.
• Organizes and leads the Saluqi Scholars Convocation (Fall and Spring) and the First-Gen Celebration during the week of November 8 in collaboration with Student Leadership and Engagement, Advising, and Career Services.
• Coordinates all intervention workshops, including time management, study skills, and academic success strategies.
• Works with Distance Learning to enroll students in Learning Management System (Brightspace D2L)-based support programs.
• Liaises with Financial Aid to ensure a percentage of Peer Mentors are funded through Federal Work Study.
• Serves as the department’s primary liaison with Distance Learning and the Instructional Design Coordinator to manage and improve intervention program shells in Brightspace D2L.
• Collaborates with TN Achieves and the First Gen Forward Network to support first-time freshmen and improve student retention outcomes.
• Coordinates QEP-aligned student success workshops to reinforce academic skills, self-advocacy, and resource navigation.
• Works with Admissions, Academic Advising, Career Services, Marketing, Student Leadership and Engagement, and Student Advocacy and Support to enhance intervention programming.
• Assists the Director in administrative, programmatic, and strategic planning duties.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree.
  
• Three (3) years of progressive experience in student success, academic intervention, retention programming, or student support services.
  
• Experience coordinating programming, workshops, and large-scale events.
  
• Experience supervising student leaders, mentors, or peer programs.
  
• Demonstrated experience managing student success initiatives.

Preferred Qualifications

• Master’s degree in Higher Education Administration, Counseling, Student Affairs, Educational Leadership, or a related field.
  
• Experience working in a community college setting or with vulnerable student populations.
  
• Experience with customer relationship management (CRM) systems, particularly Slate.
  
• Experience managing case assignments in a CRM platform.
  
• Familiarity with Learning Management System (LMS) administration for student support programs.
  
• Knowledge of student retention best practices and academic success interventions.

Knowledge, Skills, and Abilities

• Strong program and event management skills, including large-s