Learning & Development Specialist (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position will be hybrid.

This position can be filled in Englewood, Colorado OR Texas.

JOB SUMMARY

We are seeking a dynamic and experienced Learning and Development (L&D) Specialist to join our team in delivering consistent, high-impact learning experiences across Pulte Financial Services.  This role will focus on developing, implementing, facilitating, and maintaining a wide range of training programs, from process-specific technical instruction to broad industry overviews. 

The ideal candidate will possess strong facilitation skills, a background in instructional design, and experience supporting learning needs in a mortgage banking or financial services environment.  In addition to training delivery, this role will play a key part in creating engaging, interactive learning materials using design tools

This role will collaborate closely with subject matter experts (SMEs), department leaders, and cross-functional teams to support both tactical training needs and strategic initiatives – ensuring all activities align with state and regulatory requirements. 

DUTIES AND RESPONSIBILITIES

• Facilitate engaging, learner-focused training sessions for new hire onboarding, Mortgage Banking One (MB1), customer service, and internal systems (Empower, iPath, Mortgage Underwriter, OneView, ELF, etc.) 

• Design, develop, and update instructional materials and resources in various formats (eLearning, instructor-led, virtual instructor-led, video, job aids, etc.) 

• Serve as a training consultant to front-line leaders by identifying performance gaps and proposing training-based solutions 

• Support organizational change initiatives by creating and delivering relevant training aligned to business needs 

• Conduct learning needs assessments and recommend appropriate instructional approaches 

• Apply adult learning principles to ensure materials are accessible, engaging, and impactful across different learning styles 

• Implement learning measurement strategies to evaluate program effectiveness and guide continuous improvement 

• Manage multiple training projects from concept to execution with minimal supervision 

• Collaborate on strategic department initiatives and contribute to enterprise-wide learning efforts  

REQUIRED EDUCATION/EXPERIENCE/SKILLS

• High school diploma or equivalent 

• Minimum 2 years of experience in learning and development, training, or instructional design required.

• Experience facilitating training to both in-person and remote audiences required.

• Mortgage banking experience, particularly in loan origination, processing, and/or underwriting required.

• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) 

• Effective analytical, troubleshooting, collaboration and conflict resolution skills. 

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