Customer Account Representative

Company Description

About Us

At Shine Social Brand, we believe that success begins with meaningful connections. Based in Houston, TX, we are a dynamic marketing and business solutions agency dedicated to helping brands expand their reach, strengthen client relationships, and achieve measurable growth. Our mission is to empower companies through innovation, strategy, and personalized service that drives long-term success.

Job Description

Job Description

We are seeking a motivated Customer Account Representative to join our growing team. In this role, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and care. You will manage client relationships, support account activities, and collaborate with internal teams to deliver outstanding results.

Responsibilities

• Build and maintain strong, long-term client relationships.

• Communicate effectively with clients to understand their goals and challenges.

• Coordinate with internal departments to ensure timely project delivery.

• Prepare reports, presentations, and updates for client accounts.

• Provide ongoing support and solutions that exceed client expectations.

• Assist in identifying opportunities to enhance customer satisfaction and retention.

Qualifications

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and problem-solving abilities.

• Detail-oriented with the ability to manage multiple priorities.

• Professional, proactive, and customer-focused attitude.

• Ability to thrive in a dynamic, team-oriented environment.

Additional Information

Benefits

• Competitive annual salary ($57,000–$60,000).

• Career growth and development opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and professional guidance.

• Full-time position with consistent weekday schedule.