Manager, Learning Innovation & Enablement

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

The Manager, Learning Innovation & Enablement leads the strategy, design, and execution of a modern, scalable training ecosystem that drives product adoption, customer success, and measurable business outcomes. 

This role leads the evolution of customer education by combining learning strategy, technology, AI, and people leadership to create innovative and scalable training experiences for customers. The Manager, Learning Innovation & Enablement will partner closely with leadership to define and execute the customer learning strategy, lead a team of learning professionals, drive adoption of modern enablement approaches, and identify new ways to leverage technology and AI to meet customers where they are. This individual will play a key role in transforming traditional training programs into engaging, scalable learning solutions that improve customer education and enable long-term growth. 

Sponsorship, in any form, is not available for this position. 

 
Location: Remote, US 
 

Why you want to work on this team: 

• Lead the transformation of customer education by introducing AI-powered learning experiences and innovative digital training solutions. 

• Play a key role in helping customers maximize the value of Availity products while directly influencing adoption, retention, and customer success outcomes. 

• Collaborate with cross-functional leaders across Product, Engineering, Sales, Marketing, and Customer Success to shape the future customer experience. 

• Join a team that values creativity, continuous improvement, and learning innovation while providing opportunities to make a measurable business impact. 

To be qualified for this position you: 

• Have 7+ years of experience in training, learning and development, enablement, or customer education programs. 

• Bring experience designing and scaling training initiatives within technology-driven organizations. 

• Have demonstrated success leading teams and driving cross-functional programs from strategy through execution. 

• Possess strong analytical skills w