Patient Billing Services Collections Rep

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Collections Representative is responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.

 

Qualifications

• High School Diploma or Equivalent required

• Associate's Degree Healthcare Management preferred

• Collections Rep and Customer Service Experience 1-2 years preferred

• Call Center Inbound and Outbound experience preferred

• Exceptional phone skills, providing clear, concise, compliant, empathetic verbal commination with customers

Position Duties

• Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances. 
• Conduct inbound and outbound calls with patients
• Outbound calls for collections, collecting outstanding bill payments
• Use MGB policies for informed decision making
• Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims. 
• Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances. 
• Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives. 
• Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission. 
• Assist patients in understanding their medical bills, insurance coverage, and payment options. 
• Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Skills for Success

• Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.

• Understanding of insurance plans, government programs, and their billing requirements.

• Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.

• Exceptional negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.

• Attention to detail and accuracy in recording collection activities and maintaining documentation

 

Additional Job Details (if applicable)

Working Conditions Required

•  Monday through Friday, 8:00am to 4:30 pm ET schedule
• Quiet, secure, stable, compliant work station required for Remote candidates
• New England candidates will be invited to onsite meetings or training onsite, preferred

 

Remote Type

Remote

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.71 - $25.28/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All q