Customer Success Manager

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. 

Job Title: Customer Success Manager

Location: Houston, TX/ Philadelphia, PA/ Calgary, Canada

Employment Type: Full-Time

Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology.  They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.

Job responsibilities 

• Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness 

• Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources 

• Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) 

• Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts. 

Essential requirements 

• Strong communication and presentation skills

• Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products ( PI System, PIMS, Industrial Applications, Industrial IT) 

• ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations 

• 4+ years of experience with AVEVA software products working knowledge and/or similar products (PI System, PIMS, Industrial Applications, Industrial IT) 

• Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday. 

 
Desired skills 

• Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry 

• Experience in a Customer Success Management role is a plus 

• Travel to customer sites and AVEVA offices might be expected (10% - 20% annually) 

Commercial at AVEVA 

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and busi