The LAB Fitness Services Coordinator

THE LAB is a collaboration of best-in-class physical performance and wellness professionals, focused on improving human performance by using cutting-edge research and techniques related to both athletic performance and individual wellness. We place an emphasis on building, restoring, and regenerating the human body. At THE LAB, clients of all levels and abilities have access to the tools they need to improve, recover, and perform to their full potential. While applications need to be submitted through this ad, you can learn more about the facility here: https://www.thelabsb.com/

Fitness Services Coordinator

Position Summary:

THE LAB’s Fitness Services Coordinator is mainly responsible for managing fitness service experiences for THE LAB.  These services include cutting-edge modalities like cryotherapy, AlterG Anti-Gravity Treadmill, NormaTec massage and other whole body optimization modalities. This will include being able to provide clear communication about all services that THE LAB has to offer to clients, guiding the client in how they can best interact with THE LAB based on their needs, and providing insight about how the services can be optimized or enhanced based on experience with them.

Job Responsibilities:

•    Managing client/member experiences for THE LAB 
•    Clearly communicating about and up-selling our suite of services 
•    Building and developing meaningful relationships with clients 
•    Maintenance, cleaning and upkeep of all services’ resources (Cryo machine, AlterG machine and shorts, NormaTec units and sleeves,  UVLrx, yoga/Pilates equipment, laundry, ice bags, etc.) 
•    Scheduling services in POS system (MindBody), checking clients in/out, taking payment and up-selling 
•    General upkeep and cleanliness of entire facility 
•    Working with Operations Manager and LAB marketing plan to grow offerings long-term, including social media posts and other marketing priorities 
•    Assist Member Experience Manager as needed with scheduling for members/clients 

•    Managing client/member experiences for THE LAB 
•    Wednesday to Saturday availability
•    A warm, engaging presence and positive outlook on life
•    Loves people and enjoys making an impact on their lives
•    Cares about the “small stuff” because the little things matter: strong attention to detail
•    A servant heart: where a “nothing is below me” attitude shapes all you do
•    Strong communicator: excellent phone, verbal and written skills
•    Can pivot and adapt: adept at multi-tasking and prioritizing key tasks
•    Is “on it” before someone asks: Proactive, persistent, and diligent in completing tasks
•    Can handle the heat: ability to manage stressful situations and numerous simultaneous projects/conversations
•    A peace-bringer: versed in handling conflict and communicating with disappointed, angry and frustrated members/clients. Able to mentally and emotionally handle those situations with kindness and compassion towards self and others
•    Loves to work hard: strong independent work ethic