ACCOUNT ADJUSTMENT ADJUSTER

Job Description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Office of Child Support Services, Fiscal Operations which handles all fiscal related activities is responsible for ensuring that child support accounts are build, updated and maintained so that payments received are disbursed accurately to the correct party timely, and that all misdirected funds are properly rerouted to the correct account resulting in the proper enforcement of child support orders. This department ensures that OCSS records reflect Family and Supreme court orders, accurate public assistance history including desk reviews to ensure excess support and pass-through payments are properly accounted and disbursed to the right parties. Resolves issues with disbursement errors, batch adjustments, and processes returned checks, replacement checks, and stale dated checks; reconciles receipts, batch transactions and daily disbursements; reconciles all SCU bank accounts, exception reporting, including credit card payments. Monitors and reports fraudulent activity and monitors over disbursements. Prepares account statements required for court hearings and keep the appropriate financial controls in place to ensure only proper expenditures or credits are approved.

Under the general supervision of the Account Specialist Supervisor for the Account Auditing, Account Maintenance, Accounting and Payment Adjustment units, with some latitude for independent action, the Account Specialist conducts a thorough review of financial transactions, applicable credits, payment adjustments, prepare account statements, and/or processes documents received from courts or other jurisdictions. The Account Specialist researches and identifies accounts with challenging issues such as undistributed collections, over disbursed monies, un-assignment of arrears, or any other discrepancies.The Account Specialist applies general accounting practices when handling transactions from the court such as new court orders, modifying orders or resolving any other discrepancy; ensures that accounts are accurate and processed within prescribed timeframes. The duties and responsibilities of this position represent all Bookkeeper II/Account Specialist in the Office of Fiscal Operations except the Bookkeeper II in the Accounting unit. The Bookkeeper II/Account Specialist may be interchangeable within these units if necessary.

The Office of Child Support Services (OCSS) is looking to recruit seven (7) Bookkeeper II’s to function as Account Adjustment Adjusters who will:

- Respond verbally and in writing to inquiries and referrals received via telephone, mail, fax or
e-mail from custodial parents, non-custodial parents, other jurisdictions, and business counterparts,
including internal and external stakeholders. Process requests for account statements for family
court proceedings, internal and external audit requests, certified account statements, or requests
for information or documents from other jurisdictions, and/or account modifications, by following
established agency policies and procedures. Access the New York State Call Center Referral
System and the New York City Customer Tracking System to retrieve assigned referrals. Submit
batch transactions to reconcile balances, updates account remarks if adjustment to the account
occurred, and records case remarks of all actions taken on the account. After every case is
completed, updates remarks and all applicable statuses and other codes.

- Process work list reports which identify accounts with potential problems. Conduct a holistic
review of these accounts by checking the payment histories, detailed financial transactions, and
interpreting court orders. Access various systems including the Automated State Support
Enforcement and Tracking System (ASSETS), Universal Case Management System or Unified
Courts Management System (UCMS) and Welfare Management System (WMS) or other
applicable systems to ensure information in these systems are consistent, to view discrepancies
and make any necessary adjustments to the account.

- Prepare account statements, by conducting an in-depth analysis and review of account
information, remarks, court orders, findings of facts, and other documents. Build and modify court
ordered obligations and adjusts accounts according to court orders then enters remarks in ASSETS
as applicable in Account and/or Case remarks. Ensure that account statements and transactions
provide critical up-to-date and accurate information on the case. As warranted Upon request,
completes a desk review audit when pass-thru or monies are retained by DSS.

- Process applicable refunds or resolves Undistributable Collections by u