Client Service Specialist - Remote

 Requisition #: 19921
Functional Area:  Audit/Risk/Compliance; Client Service
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US #LI-Remote
Work Hours:  Monday - Friday 8am - 430pm CST

Position Summary

J. J. Keller is hiring a Client Service Specialist! Are you passionate about helping clients in a non-call center type environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then this role might be a good fit for you, and we encourage you to check it out further!

 

As a Client Service Specialist, you will have an assigned account base and will act as a liaison between your clients and J. J. Keller's services to ensure the client's needs are met in an efficient and effective manner. Given the fast growth in the Managed Services department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company. In this role you will be responsible for:

• Building relationships with your client base and frequently communicating with them via phone and email.
• Running and formatting reports to share with your clients. 
• Collaborating with internal teams to ensure your client base's information and documentation is accurate. 

 

This position has the option to work from home or, if local, can work hybrid or onsite. 

 

If you want to learn more, watch the following video to hear from our Associate Director of Client Service:  https://www.loom.com/share/5ab00725049f4f6a9f0db60755bebe1d

Job Responsibilities

• Establishes and maintains relationships with small to mid-sized clients and manages client relationship.  Serves as the primary interface in an advisory role between J. J. Keller and the client, to include such tasks as:
  • Preparing, conducting, and leading regular client review calls.
  • Educating clients on regulatory requirements, providing interpretations and best practices. Confers with internal regulatory on complex inquires and ensures follow-up with the client.
  • Researching and resolving invoice and payment issues.
  • Updating client specific profile information.
• Identifies program improvement opportunities to meet and improve safety program objectives. Advises clients on capabilities and options.
• Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
• Ensures company and client-specific processes and procedures are completed accurately and in a timely manner.  Assists with internal documentation of processes and procedures.
• Updates and analyzes client-specific reports, including CSA and program compliance details where applicable.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
• Assists with the implementation of new clients, including initial audits.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education:

• 2+ years of total office experience.
• 1+ year of client services experience in a professional services environment desirable.
• Post-secondary education in a business-related field preferred. 
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Knowledge of FMCSR regulations desirable. 
• Effective verbal, written, and presentation skills. 
• Ability to apply regulatory knowledge in a variety of situations.
• Independent decision-making skills.

Why J. J. Keller?

• Starting wage of $24/hr. 
• Monday - Friday, with the ability to flex working time
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Annual Co