Patient Services Coordinator

About Comprehensive Prosthetics & Orthotics

Comprehensive Prosthetics & Orthotics (CPO) is among the largest orthotic and prosthetic service providers in the U.S. with a wide network of clinics across Illinois, Iowa, Indiana, and Missouri.

Are you passionate about making a difference in people's lives? At CPO, we're not just a leading provider of orthotic and prosthetic services – we're dedicated to restoring mobility and enhancing the quality of life for our patients across the U.S. With our extensive network of clinics throughout the Midwest, we offer state-of-the-art prosthetics and orthotic devices, backed by a mission of compassion and care.

Position: Patient Services Coordinator

As a Patient Services Coordinator at CPO, you'll be at the forefront of delivering efficient, effective, and compassionate patient service. Your role will be pivotal in ensuring our patients and their loved ones have a positive experience from the moment they walk through our doors. Here's what you'll be doing:

Key Responsibilities:

Create Welcoming Environments: Cultivate a safe and positive space for our guests, ensuring our clinics are organized and clean to provide a comfortable experience. Extend warm and prompt greetings to patients and their loved ones, making them feel valued and welcomed from the outset.

Strong Interpersonal Skills: Build meaningful connections with patients, demonstrating empathy, understanding, and patience throughout their journey.

Effective Communication: Exhibit excellent communication skills, both written and verbal, to ensure clear and concise interactions with patients, colleagues, and stakeholders.

Guiding Patients: Assist patients to the appropriate treatment rooms with care and professionalism, providing support every step of the way.

Administrative Proficiency: Utilize your knowledge of standard office equipment to handle tasks such as scheduling, registration, billing, and data entry efficiently. Present and explain enrollment and financial responsibility documents to patients with empathy and understanding. Obtain, and record copies of insurance cards and photo identification in Patient Management System. Obtain signatures for regulatory compliance documents, such as Supplier Standards and HIPAA Documents, and maintain accurate records. Plus, additional tasks as required to complete the job efficiently.

Continuous Learning: Show a strong desire to learn and grow within our organization, seizing opportunities for personal and professional development.

Coordination and Collaboration: Work closely with referral sources and internal teams to collect necessary documentation and ensure seamless care delivery to our patients.

Compassionate Support: Ensuring patients feel supported and informed.

Requirements

Physical Requirements: Demonstrate the ability to lift at least 50 pounds.

Requirements

High School Diploma or equivalent with a minimum of 3 years of work experience in a related setting.

Preferred understanding of medical reimbursement and basic medical terminology.

Customer service skills

Teamwork and collaboration skills

Eligibility to work in the United States.