Sales Systems Manager

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About Radicle Health: 

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com. 

About the Role: 

The Sales Systems Manager is a key player in driving and measuring the efficiency and effectiveness of our sales team through advanced technical solutions. This role is responsible for overseeing and optimizing sales systems, ensuring accurate and reliable sales data, and providing strategic recommendations on sales-oriented tools to support our sales strategy. The Sales Systems Manager collaborates closely with sales, marketing, finance, and other cross-functional stakeholders to ensure alignment, streamline operations, administer sales-oriented systems, and contribute to the company’s growth and success. 

In This Role, You Will: 

• Develop, implement, and maintain sales tools (ex. Salesforce, Gong) in accordance with sales processes and goals. 

• Administer and configure CRM systems to support sales processes and ensure seamless integration across platforms and cross-functional org needs. 

• Analyze sales data and metrics (ex. conversion rates, pipeline metrics, sales velocity) to provide actionable insights and recommendations to GTM leadership. 

• Lead strategic initiatives and technical projects aimed at driving sales growth and improving operational effectiveness. 

• Collaborate with marketing, customer experience, finance, and others to ensure cohesive systems operations, providing technical change management where needed. 

• Conduct regular audits of sales data and establish a robust data governance framework to ensure data accuracy and integrity. 

• Enhance automation for lead, opportunity, and customer management through advanced systems configurations and integrations. 

• Provide comprehensive system training and technical support for end users to ensure full adoption of technologies. 

• Generate and maintain dynamic dashboards and reports, offering real-time analysis to GTM leadership. 

• Identify and resolve technical bottlenecks across our revenue processes. 

• Develop, document, and maintain technical documentation for all revenue-related activities. 

 

Qualifications: 

• 5+ years of experience in sales operations, Salesforce administration, or related field. 

• Proven expertise in sales process optimization, CRM systems (ex. Salesforce), and data analysis. 

• Experience with Gong, HubSpot, and Salesforce CPQ experience preferred. 

• Strong understanding of sales operations best practices and industry standards. 

• Experience in data analysis, cross-functional collaboration, and project management. 

• Demonstrated ability to identify gaps, drive change, and resolve conflicts effectively. 

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