Manager, Inside Sales - SMB Segment North America (Chicago Office)

Manager, Inside Sales - SMB Segment North America (Chicago Office)

INTRODUCING CONVERA 

Want to be part of a transformation journey with a company that feels like a start-up but already has a successful business with a significant runway for stronger and faster growth? Are you interested in building a career in Fintech at a place with the ambition and means to become a unique B2B platform that is truly agile-at-scale? Do you want to work somewhere with great people from a wide variety of backgrounds because people are what power our company’s success? Then Convera is the place for you! 

 Convera is the largest non-bank B2B cross-border payments company in the world. We leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Providing tech-led payment solutions to a broad range of organizations globally, Convera serves customers ranging from small business owners to enterprise treasurers to educational and financial institutions. Delivering solutions ranging from simple currency exchanges to sophisticated cross-border payments platforms and solutions, everything we do is designed to enhance the customer experience and seamlessly power their global commerce needs. 
 
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.  
 
Our teams care deeply about the value we bring to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  
 
THE ROLE

The manager of the EU Digital business will be responsible for overseeing the daily operations, performance, and development of the inside sales team in North America. This role involves driving new and share-of-wallet targets, optimizing processes, and fostering a high-performance sales culture. The manager will be accountable for achieving sales goals, coaching team members, and ensuring the execution of sales campaigns to generate new business, grow existing book of accounts and reduce churn.  

 Key Responsibilities:   

 Team Leadership:  

• Be a player–coach: Lead, mentor, and motivate a team of 8-10 inside sales representatives to consistently meet or exceed targets. 

• Foster a high-performance culture that encourages continuous learning, accountability, and team collaboration. 

• Conduct regular one-on-one meetings and performance reviews to provide feedback and set clear performance goals. 

Sales Strategy & Execution:  

• Collaborate x-functionally to define and implement sales strategies and action plans to drive revenue growth.  

• Monitor sales performance metrics and adjust strategies as needed to meet or exceed targets. Oversee the sales pipeline, ensuring proper lead qualification, follow-up, and closure.  

• Optimize sales funnels and customer acquisition strategies by leveraging data and insights from digital tools. 

• Help inside sales reps manage and prioritize their leads to maximize sales opportunities. 

Training & Development:  

• Identify skill gaps within the team and provide training and development opportunities.  

• Identify best practices and develop standard operating procedures to ensure your team is constantly raising the bar 

• Facilitate ongoing education on products, services, sales techniques, and industry trends. 

Performance Monitoring: 

• Track key performance indicators (KPIs), including call volume, conversion rates and sales quotas. Utilize analytics to assess performance and implement corrective actions as necessary. 
• Reporting & Forecasting: Support planning and reporting on team perform