Flight Attendant Crew Planning Analyst

Department:

Crew Planning & Analytics

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Flight Attendant Crew Planning Analyst at Southwest Airlines, you’ll play a vital role in ensuring the smooth and efficient operation of our Flight Attendant workforce. This position is responsible for creating, publishing, and awarding monthly schedules, while also collecting and analyzing key data across Crew Operations, including Planning, Scheduling, Payroll, and Training. Your insights will directly support decision-making models, business rule enhancements, and ongoing initiatives that improve Crew management processes. In addition to maintaining and enhancing tools and systems, you’ll collaborate with Leaders to support business justifications and respond to ad-hoc requests. This role is essential to optimizing crew operations and ensuring our Flight Attendants are set up for success; helping Southwest deliver the reliable, People-first service we’re known for.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Creates and maintains monthly bid packets and all award results
• Interacts with advanced optimization and decision support tools to build Flight Attendants crew pairings and lines
• Conducts analysis to drive cost improvements for staffing, crew pairings, daily open time assignment, training resource planning and irregular operations management
• Aids in the development of new processes/tools/reports to support greater efficiency for Crew Planning, and Scheduling
• Provides technical guidance on principles and topics within Crew Planning, and Scheduling
• Works in a cooperative spirit to ensure the success of our Company
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge to understand complex Excel models, Business Intelligence tools, databases, and optimization tools
• Knowledge in designing and conducting analyses, as well as synthesizing recommendations in a structured and concise manner
• Skilled in Microsoft Office Suite, including strong Excel experience (pivot tables, look up functions, etc.), MS Access (DB queries, etc.), and PowerPoint
• Skilled in effective communication (written, verbal, and visual), and communicate with all levels of the Company including Senior Leadership and union Leaders
• Ability to read, analyze, and interpret technical procedures, collective bargaining agreements, and governmental regulations
• Ability to work within specific time frames in both supervised and unsupervised assignments
• Ability to adjust to quickly changing priorities
• Ability to juggle multiple mental demands including but are not limited to: detailed work, reading documents, problem solving, stress, reasoning, verbal and written communications, customer contact, multiple concurrent tasks and constant interruptions
• Ability to investigate and problem solve
• Possesses strong interpersonal skills and the ability to work both independently and as a member of a Team

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:
  • Analytical problem solving
  • Databases and database reporting tools
  • Data collection and analysis
  • Experience in airline operations

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of ti