Key Accounts Inside Sales Poland

Company Description

We are TIMOCOM. We love roads. They bring people closer, connect the city and the countryside, break through borders: they are the glue that holds the world together. We bring those who work in logistics closer, making sure that road transport is smart, safe and simple. We are a trailblazer and pioneer, paving the way for a networked logistics industry. Our founder believed that the logistics industry required smarter, digitalised, international solutions, so he founded a daring start-up in Erkrath (close to Düsseldorf). That was how the TIMOCOM marketplace got started – and today we are one of the most successful mid-sized IT and data specialists serving the logistics industry in Europe, and one of the most popular IT companies to work for in Germany. But we aren’t just resting on our laurels: we are constantly expanding the TIMOCOM marketplace, adding new, cutting edge digital solutions, designed to ensure that our customers can continue to keep the world moving, both today and in the future.

Job Description

In the Key Account Management Department everything revolves around our Key Account Customers. As Inside Sales responsible you act as internal and external reference person for our Key Accounts all over Europe, primarily for the Polish market.

In a very close cooperation with the responsible Key Account Manager you are the direct contact person for all the operational and administrative topics of the Key Account Customers of your Portfolio. In this way, you ensure the development and stability of the strategic relations with the most important Customers of our Company.

This is what awaits you in your new role:

• Organisation and implementation of onboarding and permanent support for new and existing Key Account Customers. This on a process, operational, contractual and product level;
• Development and coordination of KAM activities in close cooperation with our Sales, Customer Service and Finance Departments;
• Responsibility for recurring administrative tasks with Key Account Customers (preparation of invoicing & reports);
• Permanent optimisation of internal KAM processes to ensure efficiency and quality in the Key Accounts‘ assistance;
• Further development of IT-supported processes, including elaboration of customer‘s requirements and thus participation to internal projects as KAM representative.

Qualifications

This makes you a suitable candidate:

• Relevant professional experience in Customer Service’s field;
• High level of customer & service orientation, own initiative and personal responsibility;
• Strong communication skills combined with a confident and professional way of handling;
• Structured way of working, characterised by a high level of self-reliance and very good time management;
• Languages: Polish at native speaker level and very good English skills;
• A high focus of team-working-spirit rounds off your profile.

Nice to have skills: 

• Additional languages (German would be a plus).

Additional Information

At TIMOCOM, we will also take care of yours:

Work-life balance, which includes providing:

• work in a modern office located in the center of Wroclaw in the building of Centrum Południe
• possibility to work remotely (100 days per year)
• flexible working hours (start between 7:30 a.m to 9:30 a.m)
• life insurance
• Enel-med family/partner health care package (the highest available and fully paid for by the employer)
• parking & bicycle spaces
• possibility to come to work with a child - we know that surprises happen, so we offer a separate office adapted for the youngest ones
• an atmosphere conducive to the exchange of knowledge and sharing of good practices
• friendly language of internal communication 😊
• your own desk with the necessary equipment - your workstation is always at your disposal; we practice "hot-desking" only occasionally 😉

Development & corporate networking through:

• permanent access to Linkedin Learning and language training platform (eTutor)
• 4 hrs per month to use for self-development - you decide what you learn 😉
• international coffee breaks - virtual meetings that give you the opportunity to meet people from other locations!

Financial comfort, in terms of which you will receive:

• transparent bonus plan and bonus from day 1 of employment
• lunch pass
• 13. salary
• seniority, wedding and child birth allowances
• bonus for getting a new employee through your recommendation

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