Staff Enterprisewide Apps/Sys Developer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Ensure that the CMDB is accurate and in sync with the Asset Repository
• Maintain configuration items associated with ServiceNow’s global IT internal infrastructure, endpoints, services and applications, including Service Mapping (CI Relationships)
• Support activities to identify data quality issues for CIs throughout their lifecycle
• Perform key Business/Technical Analysis and document findings at both high-level strategy and detailed level
• Leverage our Configuration Management plan for the effective management our CMDB
• Update CMDB/AMDB according to submitted ticket requests & CMDB/AMDB policy, process and procedures
• Create reports and dashboards to support governance of KPIs
• Partner with ITOM, ITAM, and ITSM teams on cross-functional activities and touchpoints
• Perform transaction activities to procure, assign, deploy, or recover IT assets (hardware/software) based on requirements.
• Maintain an inventory of IT assets within the appropriate management systems and ensure assets are properly documented (i.e. serial number, asset tag, name, etc.)
• Analyzing data and creating reports 

Qualifications

To be successful in this role you have:

• Exceptional organization, communication and presentation skills to include technical and business concepts
• Experience with ITIL / CMDB and Asset Management implementations
• Utilize effective project management techniques to organize initiatives and to ensure quality
• Background in ServiceNow ITOM, ITSM and ITAM applications or equivalent technologies
• A strong background in system-level thinking and design
• A good history of collaborating effectively across large engineering teams
• Experience working in agile environments
• Good working knowledge of MS Office applications including: Word, Excel, and PowerPoint
• A minimum of 8 years of Information Technology experience is required
• A minimum of 4+ years of experience with CMDB, global infrastructure, and associated technologies is required
• 2 years of Asset Management experience is preferred

JV20

For positions in the Bay Area, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or