C003635 Senior Service Engineer (NaaS) (NS) - MON 1 Jul

Deadline Date: Monday 1 July 2024

Requirement: Senior Service Engineer (NaaS)

Location: Braine L'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 700

Required Start Date: 6 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

• Develop networking solutions for IaaS/SaaS/PaaS applications that reside in private cloud, public cloud, or both, using industry best practices and technologies.
• Research, analyse, propose and implement innovative solutions to technical and business challenges in support of operational services and projects, with an awareness of current and future trends;
• Support Programme, Project and Service Delivery Managers in preparation and implementation of new capabilities and continuous improvement of existing capabilities;
• Coordinate and lead implementation of NaaS elements in a centralised fashion by applying NATO and industry specific standards and best practices;
• Coordinates and executes site surveys, technical inspections, validations and system acceptance testing into NATO General Communication Services (NGCS) NaaS infrastructure, conducting follow-up actions regarding the resolving of deficiencies;
• Liaise and collaborate internally throughout NCI Agency Business Areas (BA) and with external organisations for fault rectification activities during and post project implementation;
• Produces and maintains documentation related to daily activity logs, network configuration, network mapping, processes, operating procedures and service records within the AoR;
• Provides consultative support, to include setting up demonstrations, explaining features and benefits to customers, designing solutions, configuring products and services to meet specific customer business needs and objectives based on NCI Agency approved catalogue of services and architectural concepts;
• Configuration, implementation, and evaluation, of test scenarios as well as management tools and capabilities within the NGCS Reference Facility, pertinent to the area of responsibility;
• Maintain an awareness of all ongoing network infrastructure configuration and maintenance activities to build and maintain an up to date picture;
• Ensures a common understanding of available toolsets and methods of utilization within the centralised and distributed user base;
• Investigates and proposes long-term solutions to re-occurring problems and identify areas for greater efficiency to improve the Service Value Chain (SVC);
• Leads and manages the permanently assigned team as well as temporary project and ad-hoc teams;
• Deputizes for higher grade staff, if required;
• Performs other duties as may be required.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related