Customer Service Agent - 4PL BASF

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key responsibilities

• Improves the customer satisfaction by delivering superior customer experiences.

• Perform tasks in compliance with customer’s Standard Operational Process (SOP).

• Execute and manage end-to-end export/import/domestic shipment operation.

• Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer’s vendors.

• Manage Daily/Weekly/Monthly/Quarterly performance.

• Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.

• Perform other tasks as assigned by managers

We are looking for

• Bachelor’s degree or above.

• Preferably minimum 3 year's work experience in logistics industry and with good understanding of local market.

• Knowledge about global key customers and business setup would be a great plus, as well as technical skilled and interested

• Good command of written and verbal English skills, along with native-level Korean proficiency.

• Strong ownership and responsibility of customer’s business and owned tasks.

• Customer-focused and positive attitude in building customer relationships

• Team player that has a proactive and ‘can do’ attitude.

• Ability to work under pressure with high sense of urgency.

• Good stakeholder management and communication skills

• Energetic and passionate person with ability to drive performance

• Address root causes and seek continuous improvements in the processes

보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다.

(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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