Sr. Manager - Clinical Change Adoption & Readiness
CVS HealthAbout the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.
Location
- This is a hybrid role working some days at home and others in the posted job locations.
Change Readiness and Adoption Planning
Lead change management readiness and adoption planning across complex transformation initiatives, including OneCM-related workstreams
Assess change readiness, current state adoption and identify resistance across impacted clinical teams
Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business
Develop and maintain change management plans, clinical engagement approaches, and adopt strategies that support behavior change
Translate strategies, learnings, activities into practical clinical change management playbooks
Create various feedback loops and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions
Help ensure change management readiness activities are sequenced appropriately alongside project and implementation milestones
Stakeholder Engagement and Business Alignment
Partner with clinical operation stakeholders to align on change impacts, support needs, and readiness priorities
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s