Senior Systems Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

As a Senior Systems Engineer on the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial and Federal Systems area serving multiple US federal agencies.  

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.

The position requires collaboration and partnering with many teams across the enterprise to ensure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires working in a team to formulate solutions to solve issues and problems in a timely manner to meet internal and government SLAs.

What you get to do in this role:

• You will be an instrumental team member in the global team to define and automate the creation of new projects and resources in Google Cloud
• You will Manage and tune the scaling and performance of the environments and its technology components such as MySQL, elasticsearch and mongoDB
• You will be in charge of further hardening and securing the environments. Automate further with Sec&Pen tests and take immediate action on any security alerts.
• You will be responsible for planning and executing upgrades on both system and application level for the environments

Qualifications

To be successful in this role you have:

• 4+ years of related experience.
• Hands-on experience with large system designs and operations
• Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware. 
• Experience with security scanners, vulnerabilities and vulnerabilities resolution
• Experience in cloud environments, such as AWS , Azure or Google Cloud
• Ability to partner with peers who are globally distributed.
• Strong communication skills and empathy for customers. 
• Ability to learn new technologies in a fast-paced environment.
• Ability to clarify ideas, problems, and solutions. 
• Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.
• Experience with programming languages such as java, python or go is desirable

GCS-23

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer