Associate, Settlement Operations

Associate, Settlement Operations - Santa Ana, Costa Rica

Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations.

Western Union powers your pursuit.

Role Responsibilities

• As Associate, Settlement Operations, you will be responsible to execute accurate, valid and timely cash reconciliations, settlement inquiries resolution, support customers in issues fix activities, ensure outstanding customer service quality level, maintain valid supporting documents for all transactions, provide research, root cause and recommendations to address gaps in delivering incumbent duties.
• The position supports Retail Money Transfers or other products business by delivering daily customer transactions reconciliation, settlement, exceptions, and discrepancies remediation functions in operations area.

Role Requirements

• Higher Education Diploma or equivalent in Accounting, Administration, Business, Finance, Computer Science, Communications, or similar type of degree.
• Experience in accounting, or equivalent experience desired.
• Daily/Monthly Settlement Operations tasks including accounting follow up of open items
• Participation in Process Improvements
• Knowledge of MS Office Tools
• High- sense of urgency, proactivity, teamwork, and communication skills
• Time management
• Settlement knowledge is a plus

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is d