Clinic/Practice Assistant, Internal Medicine - Andover

Site: Mass General Brigham Community Physicians, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Pentucket Medical at Andover Medical Center offers an integrated system of care that combines expert, medical attention with the latest technology. Our primary care team of clinicians are there guiding you through the healthcare system. Whether it is preventive care, diagnosis of a chronic condition or treatment for a nasty cold, your primary care clinician uses their expertise and extensive experience to manage your overall health.

 

Job Summary

We are seeking a full-time Practice Assistant to work in our Internal Medicine office located at 323 Lowell Street in Andover. The office hours are Monday through Friday from 8:00am – 5:00pm, so schedules are staggered accordingly.

The Practice Assistant provides administrative support to health care providers within the department. Working under the general direction of the Site Manager, the Practice Assistant is responsible for the efficient flow of the patients coming into the practice. This position is responsible for ensuring optimal appointment management, registration, and telephone services.

Responsibilities:

Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, assisting with any pre-visit paperwork/forms, and collecting co-payments.
At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

 

Qualifications

Qualifications

• Education: High school diploma or GED required.

• Experience: Experience working in customer service required.

• Skills: Bilingual (Spanish/English) a plus.

 

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting! Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you.

• Experience working in a medical setting preferred.

• Bilingual (Spanish/English) a plus.

 

Remote Type

Onsite

 

Work Location

323 Lowell Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work