Customer Service Representative

 
 

Job ID:  517020

 

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut.  As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you!  If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

 

Position Overview

 

Tilcon Connecticut has an opening for an experienced Customer Service Representative in our New Britain office.  This person will support the Transportation Manager in hired hauler contract execution, driver’s payroll, directing calls, assisting with dispatch, and providing exceptional customer service.  This role will work closely with our Construction, Milling and Paving division.  The selected candidate will be required to work in a team environment with other co-workers and managers.  Our core values are safety, quality and integrity in everything we do.  All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon Connecticut Inc. to coordinate, support, and actively promote our safety processes.  The Customer Service Representative will report directly to the Transportation Manager and will comply with mandatory safety requirements and other functions of the team. 

Key Responsibilities (Essential Duties and Functions)

 

• Send and organize hired hauler contracts
• Evaluate insurance certificates from hired haulers and track renewals
• Input haul ticket entries for payment
• Directing calls to dispatch and other necessary departments
• Investigating waiting and travel time submissions from hired haulers
• Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
• Assuring all on site internal drivers OSHA cards are up to date
• Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
• Submit internal drivers’ timecards
• Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs. assigned, etc.)
• Dispatching – must be able to complete dispatch duties for support as needed
• Scheduling of internal and external haulers
• Communicating unordinary job site conditions and the correct start address
• Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
• Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
• Maintain necessary records and documentation

 

Qualifications

 

Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodations, using some combination of skills and abilities.

 

Education/Experience

 

• High school diploma or equivalent
• 2 years’ dispatching or in a relative customer service role

 

Knowledge/Skill Requirements

 

• Ability to work independently and make decisions as well as work effectively in a team environment.
• Good problem solving skills.
• Ability to utilize resources and take initiative.
• Ability to write routine reports and correspondence
• Ability to multi-task and triage as needed without getting overwhelmed.
• Excellent written and verbal skills, strong interpersonal skills and ability to diplomatically handle challenging situations.
• Ability to speak effectively to customers or employees of organiza