Director, Consult Partner--Platform Engineering, Consumer & Travel

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

The Platform Engineering Syndicate Goals

The consulting organization that you are leading is the very foundation of Kyndryl as a company.  For 30 years, Kyndryl was the Infrastructure Managed Services part of IBM and for the last 3 we have helped clients manage their infrastructure on all of the major hypervisors (Azure, AWS, GCP, and Oracle) and on premise.  Now they are turning to us to turn that infrastructure into platforms that serve their developers, data scientists, and customers.  You will work with your team to advise on platform management strategies, turn technologies into business enabled platforms, connect infrastructure with other tools for platforms that can deploy entire environments, and find any way to make centralized IT more valuable to its consumers.

Key Responsibilities:

• Portfolio Management: The foundation of a good syndicate is a set of capabilities that can be delivered profitably to our customers.  You need to be able to work with your service owners, read appropriate analyst materials, and collaborate with global portfolio management to create this list of capabilities. You need to work with your service owners and the global delivery centers to ensure that we are maintaining differentiated and profitable delivery for each capability.  Finally, you need to recognize when it is time to move away from a capability.
• Market Alignment: With digital support, you will be responsible to serve up your syndicate’s capabilities to the markets in an effective way— translating use cases to how they can show up across industries. Your role is to consistently be in front of the markets representing your service owners and pushing to have yourself or your service owners attend meetings with appropriate stakeholders at the first meeting. Faster speed to consultant engagement is faster time to signing and revenue recognition.
• Pipeline Management: The Service Partner must understand the targets for their service owners and be able to identify gaps in the pipeline that are an exposure for missing those targets.  You will also need to coach your service owners on how to keep good hygiene and discipline while tracking their opportunities.
• Sales Mentoring/Managing:  Many of the service owners that you are mentoring will have come up through a consulting background and will be in the first job they’ve had that has a measurable sales quota.  You will need to have a passion for motivating and explaining best practices to these employees as well as identifying opportunities to promote new service owners and performance manage low performers.
• Consultative Selling of Cloud Infrastructure & FinOps:  This role isn’t all coaching!  You will be in front of customers with your service owners and picking up your own customers when they are low on time.  You need to have credibility with Cloud Infrastructure and/or FinOps so that you can represent it to your clients.
• Escalation Management and Relationship Building: In consulting delivery and sales,  issues do happen.  You will need to have a good relationship with both clients and internal account teams to be able to react when they do.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

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