Senior Project Manager, Patient Keeper

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier. 

Commure’s mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Commure suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Athelas, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients 

• Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations  

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Commure takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

Role Summary:

Commure is seeking a skilled Project Manager to lead the software implementation of Patient Keeper, aimed at enhancing patient care through our advanced healthcare IT solutions. As a pivotal member of our Project Management Team, you will spearhead projects related to PatientKeeper’s software suites, ensuring they are executed within the designated timeline, budget, and scope. Your role will involve extensive collaboration with cross-functional teams to ensure seamless product implementations. Acting as a primary liaison between clients and internal teams, your goal will be to uphold high standards of quality and client satisfaction.

Responsibilities

Your responsibilities will include, but are not limited to:

• Develop, organize, and execute project plans, schedules, budgets, and monitor the overall success of projects.

• Lead virtual and/or in-person presentations and training sessions for both clients and internal teams.

• Communicate regularly on project status to all stakeholders, including key participants and executive sponsors, to maintain transparency and provide timely updates.

• Uphold rigorous project documentation and adhere to PatientKeeper’s project management standards.

• Proactively identify, document, and facilitate the resolution of any client issues, escalations, and project risks, ensuring smooth project delivery.

• Foster interdepartmental collaboration to guarantee successful project completions and promote a culture of continuous improvement.

• Manage multiple technology projects simultaneously, prioritizing timely and cost-effective delivery.

• Record software/hardware issues and solutions, and strategically plan new releases to minimize impact on clients.

• Continually refine workflows based on client feedback and enhance processes and product offerings based on project results and insights.

Requirements

• Minimum of