Part-Time: Career Exploration Lab Coordinator

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Part-Time: Career Exploration Lab Coordinator

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Mobile Learning Lab Operations

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Career Exploration Lab Coordinator is responsible for supporting students participating in Mobile Learning Lab outreach events sponsored by Southwest Tennessee Community College. The coordinator acts as the Liaison for all issues related to the Career Exploration Lab. In addition to Lab duties, the coordinator will act as the public recruiter for the Career Exploration Lab at Southwest recruitment events, and support lab training.

Job Duties

• Maintain scheduling for Career Exploration labs including support staff, locations for recruitment activities, and reporting activities.
• Develop and maintain student liaison support for the lab participants 
• Troubleshoot student issues and provide monitoring support for lab participants. 
• Develop and manage projects and resources to support promotion and recruitment for enrollment at Southwest Tennessee Community College.
• Develop and maintain strategies for supporting Career Exploration Lab enrollments, and reporting progress data to other units in the college to promote student enrollment.
• Serve as the initial point of contact for all lab complaints.
•  Develop plans to resolve issues and provide supporting documentation when complaints must be elevated. 
• Serve as the public recruitment liaison for the Career Exploration Lab at all college-sponsored recruitment events. 
• Assist with general student and faculty technical support. 
• Perform other duties as assigned. 

Minimum Qualifications

• High School or equivalent; plus, two years of training in basic electronics or computer maintenance.
• Associate's degree in Computer Technology or a related discipline is preferred.
• Knowledge of current microcomputer technology and equipment including.
• Conduct programming for learning models.
• Demonstrated knowledge of learning technologies.
• Demonstrated proficiency with computer skills, including Microsoft Office programs.

Knowledge, Skills, and Abilities

• Strong working knowledge of Microsoft Office applications including Word, Excel, and Access.
• Project management skills and the ability to successfully manage multiple projects and people at the same time.
• Strong customer/client support skills that create a supportive environment that meets the client at their point of need.
• Ability to foster a cooperative work environment.
• Exhibit strong employee development and performance management skills.
• Active listening, social perceptiveness, service orientation, effective communication, and excellent critical thinking skills are a must.
• The ability to comprehend oral/verbal directives and instruction, the ability to express self clearly, proactive problem solving, inductive reasoning, and written comprehension is also required.
• Knowledge of general office processes, greeting visitors, maintaining inventories, copying, etc.
• Ability to work independently.
• Maintain an established work schedule, including some evenings and weekends for the coordinator position and Mobile learning lab support staff.
• Create an environment that emphasizes efficiency, friendliness, and responsive customer service to internal and external constituents.
• Ability to repair, maintain, and install microcomputer equipment.
• Ability to lift 50 pounds.

 

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

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