Pension Administration Senior Professional

The U.S. Pension Administration Team is responsible for the administration and delivery of pension benefits to over 230K participants. .

The Benefits/Pension Administration Sr. Professional is responsible for supporting the administration of the firm’s Cash Balance Pension Plan. Responsibilities include processing any stop and reissue of pension payments, projection estimates, prepare monthly mailings, initiate distribution requests and execute pension cases while meeting service levels and maintaining regulatory and plan compliance. The ideal candidate will possess a background in benefits administration or similar operations experience, and demonstrated strength in performing data and case analysis, while effectively interacting with plan participants.

Job responsibilities

• Process retirement services cases and ensure completion within the required service levels
• Support customer experience objectives
• Prepare and review calculations
• Processing and delivery of communications to plan participants on a monthly basis
• Work on a various projects and responsibilities as needed

Required qualifications, capabilities, and skills

• Ability to work independently to meet established service level agreements (SLAs) in a fast-paced customer service oriented environment
• Strong attention to detail and the ability to follow through and resolve outstanding issues
• Ability to follow operating procedures and apply rules to processes and calculations
• Excellent analytical and problem-solving skills
• Ability to analyze, research, and resolve complex issues
• Proficient with Microsoft products; including Word and Excel
• Must be able to maintain a high degree of confidentially
• Demonstrate initiative, be a self-starter, and works well in a team setting

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans