Supervisor, Billing & Loan Collections Specialist

The Supervisor, Billing and Loan Collections Specialist oversees student loan administration activities or accounts receivable collection activities. They ensure compliance with source rules and regulations in accordance with University policies, state and federal financial aid regulations, the Fair Debt Collection Practices Act (FDCPA), and associated regulations. The supervisor advises University department administrators on collection activities and policies. With guidance from the Manager and Senior Financial Analyst, they coach, train, and supervise full-time P&S staff. They ensure that documentation of procedures is developed and maintained and assist with cross-training of all team members. Additionally, the supervisor supports internal collection activities for the University’s delinquent accounts receivable and federal and institutional delinquent loan outreach. This position is not eligible for University sponsorship for employment authorization.

Duties to Include: 
•    Assist in the preparation of accurate and timely financial and audit reports for internal and external stakeholders.
•    Support student loan administration activities including post loan activity to borrower accounts, negotiate loan settlement payments with delinquent borrowers.
•    Support external collection agency relationships, including invoice processing and reconciliation.
•    With guidance from Manager and Sr. Financial Analyst, train and supervise full-time P&S staff on all aspects of internal collections, student loan administration, and account reconciliation.  Monitor, assign, and review work for quality assurance

Location: Hybrid within Iowa (initial in-office training period required)
Schedule: Monday through Friday, 8:00am-4:30pm

For a full job description, please send an e-mail to the contact listed below.

Required Qualifications:
•    A Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience
•    Typically requires (one-year) administrative and/or accounting experience to include report preparation, working collaboratively in a team environment and account reconciliations
•    Typically requires (one-year) excellent customer service skills interacting in person, on the phone or via email
•    Excellent written and verbal communication skills
•    Proficient with Microsoft Office software applications
•    Demonstrated competence, analytical skills and report presentation using MS Excel spreadsheet software or other similar software. 
•    Demonstrated logic, reasoning, and problem-solving skills
•    Demonstrated ability in statistical and financial analysis and presentation
•    Experience working with confidential information

Desired Qualifications:
•    Three years of administrative and/or accounting experience to include report preparation, working collaboratively in a team environment and account reconciliations
•    Some knowledge of University systems, policies, and procedures
•    Some knowledge of accounts receivable management, collections, loan administration and 
•    accounting experience
•    Some knowledge and experience working with Microsoft Access or other database systems
•    Some experience with functional supervision or training of full-time and/or student employees

Position and Application Details: