About our group:
The Systems SIE group is working in a global team environment testing and verifying Seagate Systems Firmware for New Product Introduction (NPI) programs and Sustaining Programs. You will be part of the top-quality test engineering staff with a team-oriented, Scaled-Agile environment.
About the role - you will:
- Provide multi-lab support for a worldwide SIE and Firmware organization (~200 developers and 50 test engineers). The labs are based in Longmont, Colorado and provide US workday coverage for the worldwide Firmware and SIE Organizations.
- Bring on-line and maintain, in operational order, storage array systems to support new and sustaining product development (equipment used by test engineers, automation developers and firmware developers)
- Troubleshoot, repair and upgrade storage and networking devices (servers, storage array systems, networking switches, etc.)
- Work with multiple engineering teams to resolve equipment issues in a timely manner
- Utilize JIRA (work-tracking software system) to track work on a Lab Kanban board
- Work with engineering team to create appropriate troubleshooting and process documentation
- Perform Lab Management responsibilities to maintain and organize a clean and efficient lab
- Equipment management to inventory/track/ship equipment
- Secure quotes for new Hardware
- Order new hardware (Servers, HBA’s, cables, etc) via Seagate SAP application.
- Participate on a rotating basis as a point of contact for daily system triage to ensure development pipelines continue to operate (system triage and recovery).
- Opportunities to also support Seagate HDD labs as needed
About you:
- Thrive in a dynamic lab environment where incoming work requests can be fast paced and unpredictable.
- Fundamental understanding of computer architecture and components (knowledge of storage systems or hard drive technology a plus).
- Ability to diagnose the root cause of failures in a SAN Environment and isolate the components/failure nodes
- Understanding of hardware and software interactions; able to apply this understanding to resolve issues
- Strong communication skills and willingness to work independently with different engineering teams to help drive lab issues to closure
Your experience includes:
- Working in a hardware lab, development lab, or test lab environment (3-5 years of experience working in a lab environment preferred)
- Installing, Provisioning and Troubleshooting Linux and Windows Server Op