Software Support Developer

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 440 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers.  Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere.  At POOLCORP, we strive to employ only the very best. 

Why POOLCORP? 

Because it’s a place where you can make an impact and grow!  At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals.  Our stable work environment is further enhanced by our generous compensation and benefits package.  Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!

 
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Job Summary:

This position will be responsible for providing technical assistance and support for our software applications to ensure smooth operation and user satisfaction. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

Responsibilities:

• Provides technical support and assistance to end-users for software applications via email, phone, or in-person interactions.
• Diagnoses and troubleshoots software issues reported by users, including investigating root causes and implementing solutions.
• Collaborates with the development team to analyze and resolve complex technical issues.
• Assists in the testing and quality assurance of software updates and enhancements.
• Creates and maintains documentation, including FAQs and knowledge base articles, to help users resolve common issues independently.
• Participates in software deployment activities, including providing support during implementation and training end-users as needed.
• Monitors software performance and identifies areas for improvement or optimization.
• Stays up-to-date on software updates, new features, and best practices to provide accurate and timely support to users.
• Continuously seeks opportunities to enhance the user experience and streamline support processes.
• Other duties as assigned.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in software support or a related technical role.
• Working knowledge and experience in programming languages such as C#, .NET, ASP.NET
• Excellent problem-solving and analytical skills.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Experience with customer support tools and ticketing systems.
• Familiarity with database management systems such as SQL.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality work.

Preferred Qualifications:

• Certification in software development or related field.
• Experience with Agile/Scrum methodologies.
• Knowledge of web development technologies such as HTML, CSS, and JavaScript.
• Familiarity with cloud computing platforms specifically Azure.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!  Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. 

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we s