We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is hiring a ServiceNow Risk Products Engineer that is responsible for the development, configuration, integration, and operational support of ServiceNow IT Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), and Third-Party Risk Management (TPRM) modules. This role partners closely with Risk, Compliance, Security, IT Operations, and business stakeholders to deliver scalable, automated, and compliant ServiceNow solutions that support enterprise risk management and service delivery objectives.

The ideal candidate is a hands-on ServiceNow developer with strong platform knowledge, experience implementing risk-related workflows, and a passion for automation, data quality, and continuous improvement.

What we expect of you –

• Deep understanding of the TPRM and IRM modules of ServiceNow to advise on quality solutions to business needs

• An independent self-starter, with the ability to work as part of a team of engineers

• Ability to translate stories into code using best practices that reduce technical debt on the platform

• Vision to guide the product through automation and AI-assistance, where applicable

• Triage, investigate, and resolve issues in accordance to enterprise SLAs

• Development of approved stories in bi-weekly sprint cadences

• Presenting non-standard technical solutions in architecture boards for approval

• Refining technical requirements of new stories prior to development

• Assisting in code and peer review of other team member stories

• Ensuring production delivery during releases

• Defect remediation in response to upgrades, incident tickets, and other unplanned events

• Thought leadership fsor aligning to leading product practices.

REQUIRED QUALIFICATIONS

5+ years' experience with the capabilities below:

• ServiceNow IRM (Integrated Risk Management) and/or TPRM (Third‑Party Risk Management) products.

• ServiceNow IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Third‑Party Risk Management workflows.

• Developing risk, compliance, audit, security, and vendor‑risk requirements into stories aligned to ServiceNow out‑of‑the‑box capabilities.

• Experience working closely with ServiceNow developers or architects on configuration decisions.

• Regulatory and risk frameworks that commonly drive IRM/TPRM implementations (e.g., SOX, SOC, HIPAA, GDPR, operational resilience, vendor cybersecurity risk).

PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – IRM or TPRM

• Experience supporting highly regulated environments (e.g., healthcare, financial services, insurance, or large enterprise risk programs)

• Microcertifications in ServiceNow AI, ITSM, ITOM, CMDB or other related disciplines

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based o