Manager/Senior Manager (Tax Service Delivery - GST Division)

[What the role is]

As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.

The result? Your mark of insight on tax services which are transformational.

[What you will be working on]

• Handling enquiries across multiple contact channels, displaying IRAS’ service attributes to deliver the desired IRAS experience
• Promoting and nudging customers towards self-help channels
• Updating and improving content distribution channels to ensure the content meets channel goals and taxpayers’ expectations
• Analysing customer contact data and feedback to gather insights to develop ideas for improved service delivery and adoption of digital service channels.
• Projects or initiatives using relevant technologies or tools and methodologies (e.g. Behavioural Insights & Design) to improve service delivery or streamline processes.

[What we are looking for]

• Degree in any discipline
• Experience in customer service, good interpersonal, verbal and written communication skills
• Ability to question, probe and analyse
• Organized and systematic in handling data
• Resourceful and able to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.