TWA (9-months) Director - Learning & Talent Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Learning & Knowledge Management (GLKM) team provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge, powering engagement and driving business results. We are a global team responsible for developing holistic learning strategies, designing innovative learning solutions, and delivering experiential learning experiences. We make transformation possible by— attracting our future leaders, designing, and delivering best-in-class learning, engaging and retaining top talent.

The Global Learning & Talent Strategy Director will demonstrate expert consultation skills and knowledge of the businesses they support to develop and align learning plans and strategies that drive performance.  The Director organization will lead the implementation and execution of dynamic learning and performance solutions for multiple GS functional areas. The director will also partner with core areas of GLKM to ensure learning and design strategies are in sync with delivery and operational objectives.  

This is a Temporary Work Assignment with a 9-month duration.

Key Accountabilities and Focus Areas:

• Responsible for leadership of cross functional global teams to strategize, plan and implement a variety of programs, services, and initiatives for multiple GSG function.
• Contribute to and demonstrate the GLKM vision, brand, and value proposition.
• Understand the key GS business drivers; consult with business partners to assess needs, recommend, prioritize, build, and deliver highly effective and engaging learning strategies in alignment with business objectives.
• Translate learning strategy into actionable plans; coordinate and align resources and deliverables across GLKM and ensure well-rounded learning solutions are offered to improve performance and drive business outcomes.
• Oversee go-to-market approaches and recommend ways to improve learning uptake while enhancing learning program quality, reach and impact.
• Promote advance project management and change management to implement learning projects with speed, effectiveness, efficiency, and quality.
• Coach and develop a team; drive enhanced colleague engagement and performance.
• Act as a change agent and innovation advocate and drive implementation of strategies and solutions

Minimum Qualifications:

• Significant experience working with and influencing senior leaders autonomously.
• Strategic planning experience to translate leadership vision into executable strategies and measurable initiatives.
• Advanced level consultation, negotiation, and communication skills, with proven experience building consensus across a coalition of partners.
• Ability to understand and use business and customer data and colleague/learner insights to create the learning vision, strategy, and plans.
• Experienced in leading tough prioritization discussions with senior leaders in order to best match GLKM resources with GS’s strategic priorities.
• Clear, confident, influential leadership and communication style that wel