Technical Service Specialist

You may not realize it, but you’ve likely used a product today made possible by the plastics and chemicals manufactured by Chevron Phillips Chemical. From medical supplies and electronics to food packaging and cosmetics, we create the building blocks for more than 70,000 consumer and industrial products.

 

Even as a global company with 5,000 employees, we maintain a “small company feel” and uphold a culture of respect, diversity, and inclusion. Ask any Chevron Phillips Chemical employee what they like best about their job, and universally, the answer is “the people I work with!” We value work-life balance, and love to see our employees thrive both professionally and personally. There has never been a better time to work for Chevron Phillips Chemical. If you’re ready to grow with us and become part of our vision of being the premier Chemical Company, apply today!

 

Purpose/Introduction

Chevron Phillips Chemical Company LP (CPChem) is currently looking to fill an open position in the Global Polymers Applications Group. The successful candidate will join an existing global team of Applications Development and Technical Service specialists that supports CPChem’s Polyethylene (PE) products, applications, and customers worldwide. In this capacity, the candidate must be a team player and will be required to interact closely with sales, marketing, trade associations, research & technology, plant manufacturing, QA/QC and other company groups and personnel on a routine basis.

 

An outline of the open position is as follows:

 

Film Technical Service Specialist – Candidate will support existing customers, help develop new customers,  applications, grades, and product technology, enable business growth and work with our manufacturing and laboratory personnel to support internal efforts.

 

The suitable candidate for the above-mentioned role must possess excellent oral and written communication skills and will be expected to develop detailed technical presentations/reports and maintain existing technical literature (technical data sheets, MSDS, brochures, etc.) current and up to date. The candidates will also be expected to provide technical training for internal and external customers and perform additional duties as assigned as outlined further below.

 

This position requires frequent travel, by air, and must comply with CPChem’s travel policy and protocols. This position also requires frequent in-person attendance at meetings and large group events, some of which may be held in locations that require vaccination for entry or which may require vaccination under CPChem’s COVID-19 prevention protocols.

Responsibilities

 

• Be responsible for complaints resolution and provide trouble-shooting expertise to resolve customer product and/or process related issues
• Work with other parts of the organization to determine root cause of product issues
• Direct in-house experimentation for troubleshooting and/or resin/application development efforts Conduct field trials at customer locations and document the information in reports
• Maintain customer and industry forums contacts and relationships Be a consultant to customers on resin selection and use
• Provide training to internal and external customers as requested Work with plants/licensees on manufacturing related technical issues
• Prepare written presentations/reports, technical literature and oral presentations summarizing project results. May be occasionally called upon to present results to business management and senior leadership.
• Represent CPChem in industry forums, trade associations, and standards bodies as may be appropriate for that job function or area
• Support and recommend programs that relate to current/future business needs Participate in group safety program and activities
• Participate in personnel development and recruiting

 

 

Responsibilities (continued)

 

• Promote Safety and Operational Excellence Provide weekly reports
• Maintain resin property/performance database
• Execute resin evaluations and benchmarking (CPChem and competitors)

 

Travel in support of job responsibilities and, depending on the specifics of the job role outlined below, may be up to 50% of the time with periods of lighter or heavier travel based on business needs. This position is part of the Global Polymers Applications Group. The position is located at the Bartlesville Research & Technology Center (greater Tulsa area).

 

Required Qualifications

• EDUCATION: Possess a Bachelor Degree or higher in a plastic technology, engineering, or scientific discipline and a working knowledge of polymers in the flexible packaging industry.
• COMPUTER SKILLS: Strong basic c