Senior Product Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Description
Job Title:Product Manager Technical
Department & Team: Product Management
Reports to: Aaron Chaskelis
Location: Hungary
Summary:

Product Manager – Platform Language 

We are a group of passionate product managers focused on delivering a world class platform as part of Genesys Cloud. As part of the core platform team we are seeking a highly motivated and results-oriented Product Manager to lead the evolution of localization and internationalization capabilities across our products. 
 
Our vision is to deliver a seamless, inclusive, and intuitive multilingual experience for every user and customer, regardless of geography, native language, or dialect. We aim to build foundational language capabilities that scale globally, support regional compliance and accessibility requirements, and drive user engagement across all international markets.  

As a Product Manager, you will serve as the central point of ownership for the platform's language capabilities. You will work cross-functionally with engineering, UX, product, sales, and customer success teams to define the roadmap, drive execution, and continuously improve the way we support language across the product portfolio. 

Key Responsibilities: 

• Own and drive the end-to-end product strategy for platform language capabilities, including localization, internationalization, and multilingual support 

• Serve as the central point of contact and subject matter expert across the organization for all language-related platform initiatives 

• Define and manage the language roadmap across the platform, prioritizing based on business impact, customer need, and technical feasibility 

• Design and improve multi-language support across platform workflows — including seamless switching between agents and customers in different languages 

• Define and monitor language quality metrics, ensuring translations are fit-for-purpose, culturally appropriate, and consistent across use cases 

• Maintain and improve language completeness across UI, voice, AI, and documentation surfaces 

• Establish benchmarks for language quality, performance, and adoption — including measurement frameworks, referenceability, and success criteria 

• Define and continuously improve the process and velocity for enabling new languages, across UI, static text assets (STA), and AI/LLM-driven experiences 

• Evaluate and incorporate regional localization requirements, including date/time formats, currency symbols, number formats, and address conventions 

• Serve as the primary point of contact for sales and customer success teams regarding language-related customer questions, escalations, and support 

• Drive analysis and competitive benchmarking (CI), identifying gaps and opportunit