Residential Lending Closing Manager

Job Description

The Residential Lending Closing Manager is responsible for the supervision of the day to day closing/funding operations, and the supervision of closing staff for the distributed mortgage, virtual mortgage, and equity lending channels.

Essential Functions

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

• Supervise the day to day operations of the distributed mortgage, virtual mortgage, and home equity lending channels.

• Implement strategies, policies, and guidelines

• Hold team accountable for results

• Balance closing pipelines

• Manage the scheduling and issuance of closing disclosures (CD’s)

• Manage document correction requests from the loan servicing department

• Partner with the Operations department with regard to system issues

• Manage Daily Approval report

• Monitor the flow of loans selected for post-closing QC review

• Ensure compliance with secondary market investor, insurer, and Federal/State guidelines

• Follow the provisions of the Gramm-Bliley Act and Northwest’s privacy policy; maintaining a high level of confidentiality

• Solve/research issues with closings (Title, taxes, etc)

• Lead team effort to ensure accountability for maximum results as defined by key performance indicators

• Work with mortgage and equity loan closers to maximize their results through consistency and best practices

• Perform pipeline reviews with closers to ensure targets are met regarding delivery of initial closing disclosures and closing dates

• Maintain an active working pipeline and the ability to manage a pipeline as directed by management

• Implement procedures to retain loans

• Develop relationships with attorneys, settlement agents, realtors, brokers & correspondents

• Comply with mortgage industry guidelines, and investor, insurer and Northwest policies

• Provide feedback for annual performance reviews of all staff and complete annual performance reviews for all residential lending closers

• Participate in the interview and hiring process for new team members

• Coordinate on-going training and development of staff

• Participate in audits and exams as directed by management and provide written responses as required

• Manage team and operational processes in order to maintain acceptable quality control, audit, and exam ratings

• Complete and analyze metrics for all residential closers on a monthly basis to provide recommendations to management regarding staffing needs for residential closers

Qualifications

• Bachelor's Degree Business, Finance, or related degree preferred

• 8 - 12 years Closing mortgage loans and leading production teams required

• Expert knowledge of investor and insurer underwriting guidelines

• Expert knowledge of all applicable regulatory guidelines, secondary market and Northwest loan products and guidelines

• Knowledge of government loan products and programs

• Knowledge of construction to perm, construction, and improvement loan products and programs

• Extensive knowledge of home equity loan products and programs including but not limited to Home Equity Installment Loans, Home Equity Lines of Credit, Land/Lot Loans, and Bridge Loans

Travel Requirements

• Occasionally Training, In-Person Meetings, Meeting with Staff at Various Locations

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.