Senior Senior Ambassador

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Senior Sales Ambassador

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position Territory / Location

• Nationwide Remote

The Opportunity

The Senior Sales Ambassador will be the representative of Abbott and the Abbott Core Lab brand to the customer. The Senior Sales Ambassador operates as the primary account management contact with customer accounts; with a focus on growing new business, improve economic profitability; increase customer loyalty; business retention via contract renewal and closing new Informatics solutions.

Additional functions include:

• Act as trusted partner to existing customers

• Build promoters and achieve targeted retention rate

• Manage and drive development of accounts according to strategic account plan (i.e., value expansion and economic profitability)

• Coordinate order, delivery, and billing

• Perform assay integrations

What You’ll Work On

• Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.

• Will interact with Acquisition and Sales Specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance.

• This position is a very visible and will influence customer purchase decisions.

• Makes decision on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.

• Exhibits high level of integrity, honesty, keeping commitments and presenting information completely and accurately to both internal and external customers.

• Monitor and maintains customer satisfaction through direct contact.

• Adheres to safety guidelines; policies; procedures.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required.

• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products, which may include:

• Experience providing technical product application and/or hardware support -Experience interfacing with customers.

• Strong people management and communication skills.

• Ability to travel up to 50% in assigned territory and other domestic business locations.

• Valid Driver’s License

Preferred Qualifications

• Ba