Director, Employee Experience

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Job Description

The Director, Employee Experience is a player & coach responsible for shaping and advancing the employee experience at Tricon, bringing the company’s commitment to Out-Caring to life through meaningful programs, communications, recognition, listening strategies and experiences that strengthen connection, engagement and culture across the organization. They are a key steward of the employee experience, translating Tricon’s culture, purpose and Guiding Principles into a cohesive enterprise experience that is relevant across corporate and field environments.

The Director possesses a sophisticated understanding of organizational culture and employee experience, balancing enterprise consistency with local relevance. Through data, employee insights and business perspective, the Director, Employee Experience continuously elevates the employee experience, strengthens organizational connection and helps differentiate Tricon as an employer of choice.

The office is located in Tustin, California, in the heart of Orange County - surrounded by thriving business parks, great dining and retail, and close to nearby hubs like Irvine and Newport Beach.

Employee Experience Framework & Leadership 

• Shape and advance Tricon’s enterprise Employee Experience framework, ensuring programs, communications and experiences are aligned with business priorities, culture and the employee lifecycle. 

• Translate employee experience priorities into compelling, integrated deliverables, establishing clear outcomes, measures of success, timelines, resources and accountabilities. 

• Anticipate evolving employee needs, organizational challenges and cultural opportunities, proactively identifying opportunities to strengthen the employee experience. 

• Serve as a visible ambassador for Tricon’s culture and employee experience philosophy. 

Culture, Connection & Employee Programs 

• Bring Tricon’s culture, purpose, Out-Caring philosophy and Guiding Principles to life through enterprise-wide programs, campaigns and experiences that create meaningful moments of connection and reinforce what makes Tricon unique. 

• Lead the evolution of employee programs and experiences across key moments in the employee lifecycle, ensuring they are relevant, engaging and aligned with Tricon’s culture. 

• Oversee enterprise and regional recognition programs and awards, continually elevating their impact and ensuring employees feel genuinely recognized and valued. 

• Lead employee care, well-being and support initiatives in partnership with HR and business leaders, ensuring sensitive employee moments are managed with empathy, discretion and thoughtful follow-through. 

Employee Listening, Insights & Engagement 

• Lead initiatives and approach for understanding the employee experience through engagement surveys, pulse surveys, listening sessions, focus groups and other feedback mechanisms. 

• Translate employee feedback and experience data into meaningful insights, identifying themes, opportunities and risks for leadership consideration. 

• Use qualitative and quantitative insights to identify trends, challenge assumptions and continuously improve the employee experience. 

Employee Communications & Experience 

• Partner with Communications, Marketing, HR and business leaders to maintain a cohesive employee communications and consistent organizational voice. Elevate the quality and impact of employee communications through strong storytelling, thoughtful messaging and a clear understanding of the employee audience. 

• Ensure communications and experiences are connected rather than operating as standalone initiatives, creating a more seamless and intentional employee journey. 

Measurement & Continuous Improvement 

• Establish a disciplined approach to evaluating the effectiveness and impact of Employee Experience programs, leveraging participation, sentiment, feedb