Senior Event Operations Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

The Senior Event Operations Manager is responsible for the success of Leap Event Technology’s live event operations projects. Leap supports the world’s most iconic brands to create electrifying experiences. Our clients, live event organizers, rely on Leap to deliver world-class onsite technology and hardware solutions in fandom conventions, attractions, sports, music, and comedy. 

Leap’s Event Operations team manages the preparation and deployment of all Leap Event Technology products onsite at live events across the world. As a Senior Event Operations Manager, you will work across multiple departments to ensure that our clients are set up for success at the final stage of every project, and you’ll be responsible for executing the successful rollout of our technology on the ground at events. If you love to work live events, have a passion for organization, and thrive in a fast paced environment, come join our Event Ops team.  

Success in this position requires excellent communication, budgeting, planning, and project management skills; leadership experience; an energetic and collaborative attitude; and the ability to foster trusting relationships with clients and colleagues. This role requires strategic thinking and problem solving skills; negotiation; creativity; intimate knowledge of hardware, software, and networking used in the live events industry; curiosity, stamina, and patience; and a dedication to superb client service.

Sounds interesting? Let’s talk.

AS A SENIOR EVENT OPERATIONS MANAGER YOU WILL:

• Manage a portfolio of events and execute onsite deployments for Leap Event Technology (25+ events per year)

• Work independently and creatively to deliver exceptional client service

• Be proficient with the hardware and software applications that Leap Event Technology uses to execute live events. Maintain an expert-level proficiency in at least three (3) products. Understand product integrations

• Create and manage budgets for each event; control costs; ensure costs are projected correctly and exceptions are noted

• Collaborate with the Fulfillment Coordinator, engage with clients and fulfillment partners on fulfillment needs, and monitor timelines

• Provide escalation support to the Client Support team

• Perform remote system support and upgrade procedures

• Publish and maintain system technical documentation

• Travel to support events and ensure onsite operations meet Leap Event Technology’s high standards

• Engage with Product to participate in development and QA testing for onsite applications

• Quality Assurance: Perform system QA and end-user testing

• Collaborate with project team to create operations plans

• Manage a team of contractors through a full event cycle

• Stay up to date on new event technology and ensure Leap Event Technology is constantly evolving and meeting  industry standards

• Work in cross-department environments to guarantee that software development aligns with the on-site goals of our operations team

BENEFITS: