Sr. Systems Analyst / Product Owner

Hi, I'm, Lolitta Tucker your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a Sr Systems Analyst / Product Owner to join our Premium Applications team within the Customer Experience division.  This individual will play a key role in helping the team build the next set of applications and accelerate our mission to make ordinary customer and employee experiences extraordinary.  The role will report to the Executive Director of Software Development.

We are looking for a Sr Systems Analyst/ Product Owner who will:

Systems Analyst Responsibilities

• Develop functional system knowledge of CSG’s next set of Customer Experience solutions.
• Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers
• Lead Solution interactions w/ other CSG and client technical teams including platform teams (DBAs, Networking, Security, etc) and partner application teams.
• Manage technical projects by working with partners to define success, determine approach, set milestones, and track execution and progress.

Product Owner Responsibilities

• Collaborate with Product Management to prioritize the product roadmap and champion the features which will provide the most value
• Serve as the voice of the customer for the team and approves overall solutions
• Consolidate requests, designs, and technical research to create well-defined and well documented requirements and acceptance criteria
• Define user stories, prioritize team backlog, and present new product stories in Iteration Planning
• Partner with other CSG teams and clients to define, and flesh out solutions to complex business problems
• Document solutions and functionality for various, distinct audiences
• Break projects down into executable components based on dependencies

Is this opportunity right for you? We are looking for candidates who:

• Have a bachelor’s degree in computer science or related field
• Have 5+ years of experience working in a professional software development environment
• Have 5+ years of experience working in an Agile / SAFe development environment and managing iteration-level deliverables
• Have proven experience documenting technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria
• Have experience conducting technical analysis and research independently using SQL, log data, application testing, reviewing documentation, etc.
• Can work in a fast-paced environment with tight deadlines
• Are proficient in English in a business environment

CSGer Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$86,433.83-$138,294.13

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower othe