Area IT Lead - Carribean Sea Area

Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The ultimate goal for this role is to enable the business to win in the marketplace.

The Area IT Lead role is part of the Onsite Technology team responsible for management and daily IT operational activities within agreed and measurable service levels. Focused on establishing working relationships with customers, vendors and other support teams with a large and complex area with the Maersk regional structure. Also responsible for driving business engagement and helps with successful execution of Maersk Technology strategy. Ground support for end user workplace services, server \ switch rooms, projects, asset management, procurement, budgets and VIP support are other areas of focus for this role.

The role requires a confident, self-driven and organised individual with IT knowledge and experience in leading a team focused on solving IT related problems on the ground. Apart from service-mindedness and results-orientation, the person must possess excellent communication and interpersonal skills. The role is a leader of others and takes responsibility for leading the onsite support team, team performance monitoring via the IT Service Management platform, conducting individual performance appraisals and strengthening business relationships within the Team.

Key Responsabilities

• Act as point of contact for specific area, has responsibility for all Onsite Technology tasks executed within the area, ensuring quality and timeliness of execution.
• Leads and develops team members and drives continuous quality improvement for own and related areas
• Engage with vendors and customers to align policies, processes and procedures to agreed standards
• Initiate, lead and participate in projects as required and to agreed standards and governance, aligning to the Technology strategy
• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
• Strong focus on cost leadership especially on areas around procurement, local vendor / contract management, budgets, RoFo accuracy, reducing operating expense etc.
• Engage with business colleagues to plan and execute strategic Technology initiatives, also help in promoting newer technology to improve the uptake within area
• Coordinate on Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
• Provide On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement

Requirements:

• 8+ years of experience and have worked with large organizations having global presence
• Experience in handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
• Experience with coordination of external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.

Technical Requirements:

• Service Delivery Management (ITIL)
• IT operations and Infrastructure
• Working experience of the latest standards in end user hardware
• Good understanding of end user devices and peripherals.
• Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
• Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments d