Coordinator, Academic Services

Position Summary:

To provide support to a caseload of 60 first-generation, low-income students and/or students with disabilities to ensure retention and graduation. Responsibilities include delivering one-on-one support for academic, social and financial challenges and goals, managing individualized success plans, serving as ombudsperson with other campus offices as needed, and supporting program activities.

Job Description:

To provide support to a caseload of 60 first-generation, low-income students and/or students with disabilities to ensure retention and graduation. Responsibilities include delivering one-on-one support for academic, social and financial challenges and goals, managing individualized success plans, serving as ombudsperson with other campus offices as needed, and supporting program activities.

25% Academic Advising

• Advise in areas of course selection, choosing a major, course registration and degree planning.
• Monitor and support students’ academic progress. Assist students on probation with development of an academic improvement plan.
• Assist students with interpreting degree audits and plans, understanding degree requirements, as well as college policies such as account holds.
• Understand, interpret and implement academic policies and procedures in all aspects of job performance. Assist students with disqualification appeals.

20% Financial Aid Counseling & Financial Guidance

• Assist students in filing the FAFSA and applying for FLC and external scholarships/grants. Ensure students understand renewal requirements for aid.
• Understand and interpret the general operations of the financial aid process and help students ensure applications are complete.
• Understand and interpret the Satisfactory Academic Progress requirements; assist students with the appeals process.
• Monitor student bills and advise them on payment policies and options.
• Advise in areas of financial literacy and resource options.

25% Academic Success Coach

• Monitor progress of caseload with regular check-ins and proactive outreach.
• Assist students in developing self-efficacy by identifying and overcoming obstacles impeding their success; help develop time management and organizational skills; motivate students to take ownership of their success.
• Help students develop and implement learning strategies and study skills specific to the college culture and expectations.
• Refer students to other resources with warm hand-offs and assistance in problem solving.

20% Personal Support

• Assist students with problem solving and crisis intervention. Make appropriate referrals.
• Serve as informal and neutral ombudsperson to assist students with issues and concerns.
• Provide emotional support and realistic encouragement, prioritizing the student’s needs and goals.

5% Graduate School Guidance and Career Counseling

• Assist students in the research of, and application to, graduate programs.
• Assist students in the research and pursuit of career options in coordination with FLC’s Career Services Center.
• Make referrals to appropriate campus and community resources.

5% Other Duties and Office Support

• Assist in participant recruitment.
• Data-entry into TRIO Blumen database for all student contacts, communications and outreach.
• When required, perform front-desk duties (answering the phone, greeting visitors, making appointments for students, helping students with computer lab/copying/fax/lending library needs.)
• Facilitate a culture of inclusion and professionalism that fosters student success.
• Collaborate and coordinate with other programs and committees on campus that serve program eligible students.
• Perform other duties as assigned.

Position must:

• Understand and utilize the following databases: Blumen (TRIO), Workday, MS Teams, MS Outlook, FLC Course Catalog, Slate, and Canvas.
• Demonstrate a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
• Engage in professional development that enhances direct student service delivery.
• Maintain knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
• Produce and remediate digitally accessible materials in accordance with FLC standards.

Work requires extensive knowledge of the FLC course catalog and course offerings, academic policies and procedures, financial aid/billing policies and procedures, and is predominantly intellectual and professional in character.

Position must frequently exe