Driver Assistant

The Driver Assistant plays a critical role in ensuring the seamless execution of logistics operations for courier services specializing in the transportation of biological samples, medical kits, MedTech supplies, and other life sciences-related shipments. This position is responsible for providing logistical and administrative support to drivers, coordinating pick-up and delivery schedules, and ensuring compliance with industry regulations and operational standards. Provides logistical and administrative support for drivers.

Job Purpose

General Duties:

• Communicate effectively with stakeholders to confirm schedules, locations, and special instructions.

• Inspect cargo upon receipt to verify its condition.

• Load, transport, and deliver biological and general cargo safely and on time.

• Prepare and pack biological shipments as required at both the airport and office.

• Keep vehicles in optimal condition, performing daily logbook updates and necessary maintenance.

• Assist in loading and unloading shipments when required.

• Understand and adhere to shipment deadlines.

• Maintain vehicle cleanliness, conduct regular inspections, refuel, and perform minor repairs as needed.

• Accurately document transportation activities, including mileage, inspections, and incidents.

• Report any accidents, delays, or issues encountered during transport.

• Comply with all transportation regulations, policies, and procedures set by regulatory agencies.

Responsibilities:

• Driver Coordination: Assist drivers by confirming pick-up and drop-off schedules, locations, and any special instructions. Ensure they have all necessary documentation and information for smooth deliveries.

• Airport Operations Support: Facilitate airline drop-offs and retrievals by preparing necessary paperwork, tracking shipment statuses, and providing real-time updates. Assist in navigating airline processes to ensure timely shipment handling.

• Consolidation & Labeling: Organize and prepare shipping labels, assemble consolidator boxes, and verify documentation for outbound shipments.

• Cold Chain Management: Provide support for shipments requiring temperature control, including dry ice shipments and gel packs conditioned at 2-8°C and 15-25°C. Ensure proper handling and re-icing of shipments in accordance with service SOPs.

• Re-Icing & Packaging Support: Assist in the preparation and maintenance of temperature-controlled shipments, including gel pack replacement and repackaging as needed.

• Compliance & Confidentiality: Ensure adherence to TSA and airport regulations while maintaining the confidentiality of shipments and client information.

• Vehicle & Equipment Support: Assist with loading and unloading shipments when necessary, particularly for packages exceeding 50 lbs. Ensure vehicles are equipped with the necessary supplies for efficient operations.

• Record-Keeping & Reporting: Maintain accurate records of transportation activities, including mileage logs, vehicle inspections, and incident reports. Report any transportation-related issues or delays promptly.

• Regulatory Compliance: Ensure all transportation activities align with company policies and relevant regulatory requirements.

Qualifications & Skills Required:

• Basic understanding of cold chain logistics, biohazard handling, and regulatory compliance for biological and medical shipments.

• Good organizational skills and attention to detail.

• The ability to work under pressure.

• Flexible availability, including evenings, weekends, and holidays if needed.

• Ability to recognize and address shipment-related issues.

• Comfortable working in a fast-paced environment.

• Valid driver’s license required (CDL not required).

• Bilingual in English & Spanish preferred.

• Effective communication and interpersonal skills.