Inside Sales Representative

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

UPM Raflatac is looking for an Inside Sales Representative located in Mills River, North Carolina. 

Greetings from your future manager 

In this role, you will have the opportunity to call on our current customer base within a certain segment, while also cultivating new business. Our Inside Sales team operates in a fast-paced environment where adaptability, creativity, and determination are key. If you are driven by a challenge and motivated by sales success, we welcome you to join our team and contribute to our continued growth and success! - Marie Olson, Inside Sales Manager 

What you will do 

• Develop sales, margin, AV and mix in-line with the targets for the given customer portfolio of regular accounts

• Acquire and develop new customers, plan and lead customer meetings according to segmentation by phone, effectively use sales tools to ensure all customer information is up-to-date 

• Manage customer portfolios to deliver required level of profitability and take corrective actions where targets are not being achieved, actively involve relevant parts of the organization, including the Sales Team and SBUs, to support in customer activity 

• Take responsibility of customer inquiry handling and claim handling with the target of solving customers’ problems, deploy Field Sales or Technical Sales to visit the customer for solving a claim case, provide product training and consultancy, provide product consultancy and training upon customers’ needs via Skype or phone, manage the resolution of commercial (non-justified) complaints in alignment with UPM Raflatac claim handling policy 

• Provide market and business intelligence on customer activity, competitor information and actions, end-user information and requirements 

• Keep accounts receivables on target level and take action in case of overdue, collect customers’ balance sheets and any other needed documents for credit control, provide call planning and cadence and drive the delivery of the actions to develop customers' business, provide back up in the local sales team during vacations and absences 

• Participate, where required, in industry events and exhibitions 

Who you are 

• You have relevant commercial degree/education and technical understanding of complex products 

• You have previous work experience in sales or customer service, especially in selling on the phone and ideally in B-to-B environment 

• You have experience or knowledge of the packaging or labeling industry and market 

• You have interpersonal, communication and networking skills 

• You have commercial and phone selling skills 

• Spanish fluency is seen as an asset 

What we offer to you 

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring comm