Field Application Engineering Manager - Americas

About Us

At Axelera AI, we’re not just another deep-tech startup — we’re redefining the future of artificial intelligence at the edge. Our mission is to empower innovators who want to advance humanity and transform the world around us through faster, smarter, and more efficient AI.

In just four years, we’ve raised $120 million and built a world-class team of 200+ trailblazers — including 70+ PhDs with over 40,000 citations — working remotely across 17 countries and from offices in Belgium, France, Switzerland, Italy, and the UK, with our headquarters at the High Tech Campus in Eindhoven, Netherlands.

We’ve launched the groundbreaking Metis™ AI Platform, delivering a 3–5× boost in efficiency and performance and driving a robust business pipeline exceeding $100 million.

Our relentless pursuit of innovation and excellence has established Axelera AI as a global pioneer in next-generation AI computing.

Are you ready to be part of something extraordinary?

Position Overview

Do you thrive where hardware meets AI, and innovation meets execution?
We at Axelera AI are searching for a Field Application Engineering (FAE) Manager – Americas to lead a powerhouse team supporting customers on their journey from evaluation to full deployment of our Metis AI platform.

Based in Noth America, you’ll lead a small, high-performing team of two FAEs and collaborate closely with our Americas commercial leadership, as well as global R&D, Product, and Customer Success teams. Reporting to the Director of Customer Success (Belgium), you’ll ensure every customer interaction reflects technical excellence, reliability, and the spirit of innovation that defines Axelera AI.

This hybrid role blends technical leadership, customer engagement, and strategic impact — perfect for a hands-on leader who’s as comfortable debugging code as guiding teams and influencing executives.

If you love solving complex technical challenges, building world-class teams, and helping customers unlock the full potential of AI at the edge — this role is for you.

Key responsibilities:

Team Leadership & Development

• Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction.

• Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region.

• Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers.

• Build scalable support and knowledge-sharing processes for consistent customer engagement.

Customer Engagement & Technical Leadership

• Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production.

• Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe.

• Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility.

• Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions.

Cross-Functional Collaboration

• Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding.

• Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement.

• Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams.

Operational Excellence

• Track team performance, project timelines, and customer satisfaction metrics.

• Maintain accurate reporting of customer issues and opportunities.

• Support hiring and scaling of the Americas FAE function as business grows.

Qualifications:

• BS/MS in Computer Science, Electrical Engineering, or related discipline.

• 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success ro