Customer Service Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE 

• Strategically manage day to day tasks related to Forward Logistics processing   
• Point of contact for internal and external customers regarding Forward Logistics issues and tasks  
• Work to improve our ability to track and improve customer facing metrics such as processing turnaround time and device yield rates  

• Create and manage complex projects that span across departments and business partners  
• Analytical abilities to monitor quality trends and communicate with customers and partners  
• Manage the inventory and logistics of handsets flowing to and from our 3rd party repair vendors 

 

 WHAT ARE YOU GOING TO DO? 

• Strong Microsoft Excel skills to develop ad hoc reports, operations scorecard, and key business metrics  
• Oversees inventory management   
• Manages integration between Forward Logistics and vendor(s)  
• Works closely with Inventory Control on inventory control issues  

• Effectively communicates across all departments and within all levels of management.  
• Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel always  
• Strong presentation and communication skills  
• Experience in creating and measuring corrective action plans 

 

 WHAT ARE WE LOOKING FOR? 

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees, customers and vendors. 
• Computer literate. Intermediate level proficiency in Microsoft Office, internet, web-based and job specific software applications and the ability to write reports, business correspondence and procedure manuals. 
• Experience working with large multinational accounts. Ability to respond quickly to sales and service issues. 

• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiation skills. 

 

Minimum: 

• High School Degree Required, Bachelor's degree preferred, not required  
• Minimum three to five years of account management experience  

• Ability to work and maintain multiple systems: Evavi (OMS), Provia (WMS), IFS (Financial System) 
•  Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance. 
• Ability to analyze complex problems and develop alternative solutions. 
• Demonstrated leadership skills in influencing departments and implementing and managing change. 
• Ability to plan, organize and manage multiple projects and set priorities. 

 

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. 

 

 WHAT DO WE OFFER?  

• Medical, Dental, Vision Available Upon Start Date 
• Employer Matched 401(k)  
• Paid Time Off (PTO) 
• Tuition Reimbursement & Career Development 
• A Company Culture Rich in our Vision and Values with an Open-Door Policy 

• Company Observed Holidays 
• Discount Programs that include Wellness, Technology, Retail, and more! 

 

 ABOUT TOMORROW  

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.  

As a global organization, and